Frequently asked questions
This page is your go-to spot for all the burning questions you've been curious about! We've gathered the most frequently asked from our visitors and customers, covering everything from our services to additional requests. If can't find your answer here, don't hesitate to reach out—we're always happy to help!
F.A.Q
Do you provide a car seats?
Unfortunately, we do not supply car seats. However, we understand the importance of ensuring your child's safety during your journey, and we are happy to assist by securely storing your car seat. Upon your return journey, your car seat will be ready and waiting for you. Rest assured, it will be stored with your unique travel reference number to ensure its safety and easy identification. If you have any special requirements or additional concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you.
How many passengers can the minibus accommodate?
Our minibus service is designed with your comfort and convenience in mind. Please be advised that our minibus has a maximum capacity of eight passengers. We strive to provide a pleasant and spacious environment for all travellers, ensuring that everyone enjoys a comfortable journey. Should you have any special requirements or need further information regarding our minibus service, please do not hesitate to contact our customer service team.
How much luggage can we carry?
Our luggage policy allows for a maximum of eight suitcases per booking, including hand luggage. We are committed to accommodating a diverse range of items to suit your travel needs. In addition to standard suitcases, we can securely store and transport items such as pushchairs, golf bags, folding wheelchairs, and other similar items. Should you have any special requirements or additional concerns regarding your luggage, please do not hesitate to contact our customer service team.
Where does Need a minibus Ltd operate
Our minibus service is conveniently located in the Mansfield area, allowing us to efficiently serve a wide range of destinations across England, Wales, and Scotland. We are dedicated to providing reliable and comfortable transportation for our passengers, no matter where their journey takes them within these regions. Whether you need to travel to a far away airport, cruise port, bustling city centres, scenic rural areas, or anywhere in between, our minibus service is equipped to meet your needs. If you have any specific requirements or questions about our service areas, please do not hesitate to contact our customer service team.
How far in advance do I need to book?
To ensure you secure your desired travel arrangements and avoid any potential disappointment, we highly recommend booking your journey as early as possible. Our service is in high demand, and early bookings allow us to accommodate your travel needs more effectively. Planning ahead not only guarantees your spot but also provides ample time to address any special requirements or preferences you may have. Should you have any questions or need assistance with your booking, please do not hesitate to reach out to our customer service team.
Do you offer amenities within the minibus?
Our minibus is equipped to provide a comfortable and convenient travel experience for all passengers. We offer Wi-Fi access to keep you connected throughout your journey, USB charging ports available at every seat, and individual air conditioning controls to ensure optimal comfort. Additionally, our minibus features premium seating designed to enhance your travel experience, providing both comfort and style. Should you have any special requirements or need further information about our amenities, please do not hesitate to contact our customer service team.
How long is my quote vaild for?
When you receive a quote from us, it will be valid for a period of 24 hours. During this time, you are welcome to review the quote and consider your options. If you need more time or wish to confirm the availability of the vehicle at the same rate, we recommend checking again before making your final booking. Our customer service team is here to assist you with any questions or concerns you may have throughout this process. Please do not hesitate to reach out if you require additional information or support. We aim to provide a seamless and transparent booking experience for all our valued customers.
What is the procedure for picking passengers up at the airport?
We have established a designated meeting point at the airport for our passengers. Our process entails our driver meeting you at this specified location, which will be clearly communicated to you when you are dropped off at the airport. It is important to note that each airport may have slight variations in their pick-up and drop-off locations. To ensure a seamless and efficient experience, our team will provide detailed instructions tailored to the specific airport you are using. Should you have any questions or need additional assistance, please do not hesitate to contact our customer service team.
Can I speak to a human to book the minibus?
we have multiple convenient options to reach out to our human operators. Our team is available to assist you via phone call, text message, WhatsApp, Facebook Messenger, and email. We strive to provide flexible communication channels to meet your preferences and ensure you receive prompt and efficient support. Whether you need assistance with booking, have questions about our services, or require any other help, our operators are ready to assist you through your preferred method of communication. Should you have any specific requirements or need additional information, please do not hesitate to get in touch with us.